Shipping Policy

Order Processing

Orders are processed during normal business days, Monday–Friday.

Processing times depend on whether the item is in stock or pre-order.

In-Stock Items

• Orders are typically processed within 1–3 business days.
• Tracking information will be provided once your order ships.

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Pre-Order Items

Some items are available through pre-order.

Pre-orders allow us to secure inventory directly from our vendor before items arrive.

Pre-order schedule:

• Pre-order payments must be completed by the 15th of each month.
• All pre-orders are submitted to our vendor on the 15th of each month.
• Orders placed after the 15th will be processed with the next monthly vendor order.

Example:

Order placed March 5 → processed March 15
Order placed March 18 → processed April 15

After the vendor order is placed, estimated processing time is 2–4 weeks before shipment.

Tracking information will be sent once the item ships.

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Shipping Time

Delivery time depends on the shipping carrier selected at checkout.

Typical delivery times after shipment:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days (if available)

Shipping times may vary depending on location.

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Local Pickup

Local pickup may be available at checkout for customers in the area.

If local pickup is selected:

• Customers will receive a notification when the order is ready for pickup.
• Pickup instructions will be provided after the order is confirmed.

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Shipping Delays

While we aim to deliver orders as quickly as possible, delays may occur due to:

• carrier delays
• holidays
• weather conditions
• high order volume

We appreciate your patience and understanding.

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Order Tracking

Once your order ships, you will receive an email with tracking information so you can follow your package until delivery.

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Incorrect Shipping Information

Please ensure your shipping address is correct at checkout.

We are not responsible for packages shipped to incorrectly entered addresses.